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FAQ

  • What do I do if I received a defective order?
    We take great care in the packaging of our products, but if you do receive a damaged product we would require you to email us with photos of the damage. We will assess the photos and inform you if a refund can be issued.
  • How do I contact your company if my question isn’t answered here?
    The easiest and most efficient way to contact us is through email (soulozhen@gmail.com), where we aim to reply back within 48 hours.
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